Airbirds Private Limited

Last Updated: March 2026

At Airbirds Private Limited, we strive to ensure that all products delivered to our customers meet quality standards. However, in certain cases where a product has a manufacturing defect or is damaged during delivery, customers may request a return or refund in accordance with the policy below.

1. Eligibility for Refund or Replacement

Refunds or replacements will only be considered under the following conditions:

• The product has a manufacturing defect, or
• The product was damaged during delivery

Requests that do not fall under these conditions will not be eligible for a refund or return.

2. Reporting a Defective or Damaged Product

Customers must report any defective or damaged product within 5 days of delivery.

To request a return or refund, customers must send an email to our support team including:

• Order number
• Product name
• Description of the issue
• Clear photos or videos showing the defect or damage

Requests should be sent to:

Email: support@airbirds.in

Requests received after 5 days of delivery may not be eligible for a refund or replacement.

3. Inspection and Verification

Once a request is received, our team may:

• Review the submitted photos or videos
• Request additional information
• Arrange product inspection if required

Airbirds Private Limited reserves the right to approve or reject refund requests after verification.

4. Return Process

If a refund or replacement request is approved:

• Customers may be asked to return the product to the specified address, or
• Our team may arrange a pickup where available

The product must be returned in:

• Original condition
• Original packaging (if available)
• With all accessories and components

Failure to return the complete product may result in rejection of the refund request.

5. Refund Method

If a refund is approved, the amount will be processed through the original payment method used for the purchase.

Refund processing time may take 5–10 business days depending on the payment provider or bank.

6. Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

• Change of mind after purchase
• Incorrect product ordered by the customer
• Minor cosmetic variations that do not affect functionality
• Damage caused due to improper use, installation, or handling
• Products reported after the 5-day reporting period

7. Service Charges

Any installation charges, service charges, or technical visit charges are non-refundable once the service has been completed.

8. Manufacturer Warranty

Some products sold by Airbirds Private Limited may carry a manufacturer warranty.

In such cases, customers may need to contact the manufacturer’s authorized service center for warranty claims.

Airbirds Private Limited may assist customers with warranty information but is not responsible for manufacturer warranty decisions.

9. Policy Updates

Airbirds Private Limited reserves the right to modify or update this Refund Policy at any time without prior notice.

10. Contact Us

For refund requests or support, please contact:

Airbirds Private Limited
Email: support@airbirds.in
Website: www.airbirds.in